Data Deletion Policy
Learn how to request deletion of your personal data or account, and understand what happens during the deletion process.
Last updated: August 21, 2025
Your Right to Data Deletion
What You Can Request
- • Delete your entire account and all associated data
- • Remove specific pieces of personal information
- • Stop processing your data for certain purposes
- • Export your data before deletion
Legal Basis
- • Right to erasure under data protection laws
- • Withdrawal of consent for data processing
- • Data no longer necessary for original purpose
- • Unlawful processing of personal data
The Deletion Process
Submit Request
Email us from your registered email address with your deletion request
30-Day Grace Period
Your account is disabled but recoverable for 30 days
Permanent Deletion
After 30 days, all data is permanently removed from our systems
How to Request Data Deletion
Required Information
- • Email Subject: "Data Deletion Request"
- • From: Your registered email address
- • Include: Your full name and account email
- • Specify: Complete account deletion or specific data removal
What Data Gets Deleted
Account Information
Profile details, login credentials, and account settings
Personal Data
Name, email, phone number, and contact information
Activity History
Property searches, inquiries, offers, and viewing requests
30-Day Grace Period
What Happens
- • Your account is immediately disabled
- • All data is marked for deletion
- • You cannot access your account
- • No new data is collected
Recovery Options
- • Reply to the deletion email to cancel
- • Contact support within 30 days
- • Account is fully restored upon cancellation
- • All data remains intact
Important: After 30 days, the deletion becomes permanent and irreversible. Make sure you want to proceed before submitting your request.
Data We May Retain
In certain circumstances, we may be legally required to retain some information:
Legal Requirements
- • Financial transaction records (7 years)
- • Tax and accounting documents
- • Legal dispute evidence
- • Regulatory compliance records
Security & Fraud
- • Security incident logs
- • Fraud prevention records
- • System access logs
- • Investigation materials
Note: Any retained data will be anonymized where possible and will no longer be linked to your identity.
Need Help with Data Deletion?
Our support team is here to assist you with any questions or concerns